🛍️ Returns & Cancellations Policy
Thank you for shopping at Tokyo Drip! Each pair of our custom anime shoes is made specially for you. Please review our policy below before placing an order.
❌ Returns
Since all our products are custom-made to order, we do not accept returns for reasons such as:
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Change of mind
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Wrong size ordered
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Dislike of design after purchase
We encourage you to double-check your size and design choices before confirming your order.
✅ Return Exceptions (Defective Items Only)
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and order details. We will investigate and provide a replacement if the issue is due to a production defect.
Note: We are not responsible for any damage caused by the delivery personnel or mishandling by the shipping company (e.g., XYZ Courier). Please report such issues directly to the delivery provider.
🕒 Order Cancellations
Orders may be cancelled within 3 days of purchase:
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Contact us via email or support chat with your order number.
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After 3 days, we begin custom production and cannot cancel the order.
📩 Contact Us
For any questions, concerns, or issues, reach out to our support team at:
📧 tokyodripinfo@gmail.com
📦 Or use the contact form on our website.